Failure of Perspective

Posted by Ace on June 23rd, 2009 filed in letters from Ace

OK:  the Dell company, for the first time EVER, is now totally on my shit list, as they have changed the projected delivery date for my new computer system from June 25th, this Thursday, to July 7th, another two weeks from now, with no explanation given.  Under most circumstances this would be the point at which I would breathe deeply and remind myself that in the 17th century, ships could be overdue for a matter of weeks before there was considered to be any cause for concern.  But you know what?  THIS IS NOT THE 17TH FREAKING CENTURY.  This is the 21st century, and this is a multi-national corporation, and this is what they do, and unless they had to send a team into the @#$% future and shoot a @#$% T-800 to get the goddamn cpu, then as far as I’m concerned there’s just no freaking excuse for it, and that’s that.

I have bypassed the FAQs, which say nothing informative, and sent a second e-mail to their customer service department, in response to the automated reply they sent in response to my first e-mail (said response, of course, directing me to the FAQs).  I have requested more information as to the cause of the delay.  Politely.

I have also discovered, incidentally, that Gmail has been dumping all my WordPress comment notifications into Spam.  Which explains a lot.


2 Responses to “Failure of Perspective”

  1. Ace Says:

    Customer service has responded to my e-mail and indicated that they can obtain no further information as to why the production and shipment of the computer has been delayed.

    Phooey.

  2. Ace Says:

    On the other hand, the arrival date of the system has now been commuted back to July 2nd. Someone on the away team must’ve reset the time machine.